Returns Policy

The policy is subject to the additional rights consumers have according to the law. 

It is STENDERS’s intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 10 days of the receipt of the purchase. We will need to receive the item(s) back unopened,unused, and in the original packing. You are welcome to return your products to us. Item(s) must be returned within 30 days after your purchase date. To return any items, please email Customer Service at customercare@stenders-cosmetics.com.au.

– All returned items must be accompanied by a copy of the original receipt. The items returned must be unopened and in saleable condition.

– Postage will not be refunded.

– Please note that we cannot offer any exchanges or refunds on any sale, opened, or used products.If you have received an item(s) that has arrived faulty or damaged, please take a photo and contact us within 7 days of delivery.

– Please allow one to three weeks from the day you return your package for your request to be processed.

– STENDERS is not responsible for any damage after delivery. All claims for shortages or damages must be reported to Customer Service within 72 hours of delivery.